Terms of Service

1. Acceptance and authority

You accept these Terms when you create an account, purchase or activate a plan, or otherwise access or use the Service. If you use ZonOne for an organization, you represent that you have authority to accept these Terms for that organization. If you do not agree, do not use the Service.

You must be legally capable of entering into this agreement and at least 18 years old. You may use the Service only in compliance with applicable law and these Terms.

2. The Service

ZonOne provides software for Amazon advertising and seller operations, including Ads Manager, Automation, Campaign Builder, AI Analyst, Decision Briefs, and related functionality. Features and limits depend on your plan, permissions, connected accounts, and current product availability.

Subject to these Terms and any applicable order or plan, we grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Service for your internal business operations. No source code or ownership right is transferred to you.

3. Accounts, users, and connected services

• You must provide accurate account information and keep it current.
• You are responsible for safeguarding credentials and for activity under your account.
• You must promptly remove access for users who are no longer authorized.
• You may connect only Amazon or other third-party accounts that you are authorized to control and use.
• Your use of a connected service remains subject to that provider’s terms, policies, permissions, and technical limits.

You authorize ZonOne to access connected data and submit actions to connected services only within the permissions and configurations you enable.

4. AI Analyst and Automation

ZonOne may analyze seller-authorized data and present analyses, evidence, Decision Briefs, or recommended actions. AI Analyst generates this analysis within ZonOne; you decide whether to act on a Decision Brief. AI-generated and analytical output may be incomplete or inaccurate and does not constitute legal, tax, accounting, or investment advice.

Automation can submit changes to a live advertising account when an authorized user configures and enables that behavior. You are responsible for the Automation objectives, rules, scopes, permissions, and budgets you configure, and for deciding whether to apply an AI Analyst recommendation. ZonOne does not guarantee advertising performance, sales, profitability, ranking, or any particular commercial result.

5. Acceptable use

You must not, and must not permit another person to:

• use the Service unlawfully, fraudulently, or to violate another person’s rights;
• introduce malware or interfere with the integrity, security, or availability of the Service;
• attempt to gain unauthorized access to an account, system, data, or network;
• circumvent plan limits, access controls, rate limits, or technical protections;
• reverse engineer, copy, modify, resell, sublicense, or create a competing service from ZonOne except where applicable law expressly permits the activity; or
• use the Service or its output to violate Amazon policies or the terms of a connected provider.

6. Customer data and privacy

You retain your rights in data you or your authorized connections provide to ZonOne. You grant us the rights necessary to host, process, transmit, and use that data to provide, maintain, secure, and support the Service.

Our Privacy Policy explains how we collect, use, disclose, protect, and retain personal data and Amazon-derived information. You are responsible for ensuring that your instructions and use of the Service comply with applicable privacy and data-protection requirements.

7. Plans and billing

Fees, billing intervals, usage limits, and any commitment period are shown when you select a plan or enter into an order with us. You agree to pay applicable fees and taxes according to those terms. A subscription renews only as stated in the checkout, order, or subscription settings presented to you.

We may suspend paid features for overdue amounts after providing notice where reasonably practicable. Cancellation, refund, credit, and plan-change terms are those presented in the applicable order or required by law. Trials or promotional access, if offered, may be changed or withdrawn as described when offered.

8. Ownership and feedback

ZonOne and its licensors own the Service, software, documentation, branding, designs, and all related intellectual property. Except for the limited access right in these Terms, all rights are reserved.

If you provide feedback, you allow us to use it without restriction or payment, provided that we do not publicly identify you as its source without permission.

9. Availability and changes

We work to keep the Service available and reliable, but it may occasionally be unavailable because of maintenance, security events, provider failures, internet conditions, or circumstances beyond our control. We do not promise uninterrupted or error-free operation.

We may change, add, or discontinue features. Where a material change adversely affects a paid Service, we will provide reasonable notice when practicable.

10. Suspension and termination

You may stop using ZonOne, disconnect an integration, or terminate your account subject to any active order or subscription commitment. We may suspend or terminate your access without liability if we believe in good faith that you have violated these Terms, including through non-payment. We may also suspend access where necessary to address a security or legal risk or a requirement from a connected provider or authority.

Upon termination, your right to use the Service ends. Provisions that by their nature should survive termination—including ownership, payment obligations, disclaimers, liability limits, and general terms—will survive. Data is handled according to our Privacy Policy and applicable law.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

ZonOne is independent from Amazon. We are not responsible for Amazon, another connected service, or changes that those providers make to their systems, policies, data, or availability.

12. Limitation of liability

To the maximum extent permitted by law, ZonOne will not be liable for indirect, incidental, special, or consequential damages—including lost profits, lost revenue, lost savings, or loss of data—arising from the use of, or inability to use, the Service, even if advised that such loss was possible.

If a personal-data breach involving Customer data occurs and Customer chooses to discontinue the Service as a result, ZonOne may, at its sole discretion and on a case-by-case basis, refund the unused prepaid portion of the subscription. Following termination, Customer data will be handled according to the Privacy Policy. Nothing in these Terms limits liability where applicable law does not permit it.

13. General terms

These Terms and any applicable order form the entire agreement regarding the Service and supersede prior discussions about that subject. If an order expressly conflicts with these Terms, the order controls for that conflict. You may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, or transfer of our business.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. A failure to enforce a provision is not a waiver. Notices may be provided electronically through the Service or to the contact details associated with your account.

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles. The courts of Singapore have exclusive jurisdiction over disputes arising from or related to these Terms, subject to any rights or remedies that applicable law does not allow the parties to exclude.

We may update these Terms to reflect changes to the Service, law, or our business. We will post the updated Terms and revise the effective date. If a change materially affects your rights, we will provide additional notice where required.

14. Contact

Questions about these Terms may be sent to support@zonone.com.